Last updated: December 10, 2024
Please read these Returns Policy conditions carefully before using the https://elite-timber.com website (the “Service”). The Terms of Use (“Terms”, “Terms of Use”) are operated by Elite Timber Supplies Ltd (“us”, “we”, or “our”).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms & Conditions apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
Returns & Cancellations
We want you to be completely satisfied with your purchase, but, if for any reason you are not happy with your order, you may return it for refund or exchange within these terms.
Returns, refunds, and cancellations are at our discretion, unless you have a Consumer Cancellation Right or faulty/defective product any cancellations. To enquire if you want to cancel or return products bought from us, please email or call us with your order number, postcode and phone number.
If we do accept a return of the product(s), they must be returned in their original condition within 30 days of the date of delivery to you. We’ll then arrange for the product(s) to be collected by our nominated carrier and we may deduct a restocking charge from the amount of your refund.
We may cancel a contract under these Terms & Conditions immediately, by giving you written notice of termination, if:
(a) you fail to pay, on time and in full, any amount due to us under that contract; or
(b) you commit any material breach of that contract.
You may cancel a contract under these Terms & Conditions immediately, by giving us written notice of termination, if we commit any material breach of that contract.
If you are a business customer, we may cancel a contract under these Terms & Conditions by written notice to you if:
(a) you cease to trade;
(b) you become insolvent or unable to pay your debts within the meaning of the insolvency legislation applicable to you;
(c) a person (including the holder of a charge or other security interest) is appointed to manage or take control of the whole or part of your business or assets, or notice of an intention to appoint such a person is given or documents relating to such an appointment are filed with any court;
(d) the ability of your creditors to take any action to enforce their debts is suspended, restricted or prevented, or some or all of your creditors accept, by agreement or pursuant to a court order, an amount of less than the sums owing to them in satisfaction of those sums; or
(e) any process is instituted which could lead to you being dissolved and your assets being distributed to your creditors, shareholders or other contributors.
We may cancel a contract under these Terms & Conditions by written notice to you if we are prevented from fulfilling that contract by any event beyond our reasonable control, including without limitation any unavailability of raw materials, components or products, or any power failure, industrial dispute affecting any third party, governmental regulations, fire, flood, disaster, riot, terrorist attack or war.
Consequences of order cancellation
If a contract under these Terms & Conditions is cancelled in accordance with the above section:
(a) we will cease to have any obligation to deliver products which are undelivered at the date of cancellation;
(b) you will continue to have an obligation where applicable to pay for products which have been delivered at the date of cancellation (without prejudice to any right we may have to recover the products); and
(c) all the other provisions of these Terms & Conditions will cease to have effect, except some Sections at our discretion, will survive termination and continue in effect indefinitely.
Contact Us
If you have any questions or enquiries, before and after delivery along with access limitations, please contact us.